At Concept Tiles and Surfaces, your privacy is important to us.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or engage with us online.
 

1. Who We Are

Concept Tiles and Surfaces is an Australian-owned business offering a curated selection of premium tiles and surfaces. 
 

2. What Information We Collect

We may collect the following types of personal information:

• Contact details – such as your name, email address, phone number, and address

• Business details – if you are enquiring on behalf of a company

• Browsing data – including IP address, browser type, pages visited, and device type

• Enquiry details – any information you provide via our contact forms or email

We collect this information when you:

• Fill out a contact form

• Sign up to our newsletter or email communications

• Interact with us on social media

• Browse our website (via cookies and analytics tools)
   

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries

• Provide information about our products and services

• Send marketing communications (if you opt in)

• Improve our website, services, and customer experience

• Comply with legal obligations
   

4. Marketing and Communications

If you have opted in, we may send you promotional emails about our latest products, services, or news. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email or contacting us directly.
 

5. Cookies and Analytics

We use cookies to enhance your browsing experience and collect anonymised data via Google Analytics or similar tools. This helps us understand how users interact with our website so we can continue to improve it.
 

You can disable cookies in your browser settings, but this may affect your experience on our site.
 

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may share your details with trusted service providers who assist with website hosting, marketing, or IT support – but only as needed and under confidentiality agreements.

We may disclose information if required by law or to protect our legal rights.
 

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed 100% secure.
 

8. Access and Correction

You have the right to access or correct the personal information we hold about you. If you’d like to update your details or request a copy of your data, please contact us.

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Our website may contain links to other sites. We are not responsible for the privacy practices of these external websites.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our site, you accept the terms of the current policy.